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Railing Now - Warranty

Transferable Limited Lifetime Warranty

 Who is covered:
  • The limited lifetime warranty covers single-family residential properties only. This limited warranty extends to the original purchaser and one (1) individual transferee as specified herein.
  • A twenty (20) year limited warranty covers any other type of building or property including those owned by corporations, governmental agencies, partnerships, trusts, religious organizations, schools, condominiums, homeowner associations, cooperative housing arrangements and apartment buildings. The warranty period will be twenty (20) years following the original date of Product purchase.
 
What is covered: Railing Now warrants that its aluminum railing products (“Product”) will be free from defects in material and workmanship for the warranty period. This limited warranty is valid beginning on the date of Product purchase.
 
Railing Now warrants the Product against peeling, flaking, rotting, chipping, cracking, blistering, splintering, corrosion and rusting, structural damage due to weather influences, or abnormal discoloration/fading* under normal atmosphere and weather conditions; fungal decay or wood boring insects.
 
*After prolonged exposure to outdoor environments, all products will experience some gradual fading over time and is considered normal (up to a standard variation determined by Delta E color measurement, not to exceed Delta 5). Degrees of fading vary depending on geographical location, air pollution, exposure and other factors.
 
What this warranty does not cover: This limited warranty does not cover damage resulting from misuse, abuse, improper storage or handling, improper installation, other aluminum products and accessories that are not manufactured by Railing Now, or manufactured for specific use in aluminum railing applications; impact of foreign objects, fire, earthquake, flood, lightning, hail, hurricane, tornado, high winds or other casualty or act of God; movements, distortion, collapse or settling of ground or structure on which the railing is installed; pollutants and chemicals including pool and ice removal chemicals; staining from foreign substances; exposure to salt water if proper care and maintenance is not adhered to. This limited warranty does not cover costs of removal or disposal of product, or reinstallation of replacement product.
 
What Railing Now does to remedy the problem: Should your Railing Now product prove defective under warranty, visit the website or call the phone number listed below. Railing Now requires written notice or phone call within thirty (30) days of discovering the defect and you must show original proof of purchase receipt. You will be required to provide to Railing Now pictures and/or samples of the defective Product. If it is determined by Railing Now, in its sole discretion, the Product has a manufacturer defect in material or workmanship, Railing Now will replace with new or equivalent products; labor is not included in warranty. If the Product is discontinued, Railing Now will repair or replace the Product with a product in comparable quality or price range.
 
Railing Now reserves the right to discontinue or modify any of its products, including the color of its products without notice to the purchaser. Railing Now does not warrant that any replacement material will match or be identical to the original Product as replacement products may vary in color or gloss in comparison to the original Product as a result of normal weathering.
 
Transferee Coverage: Limited lifetime warranty coverage will be extended to one (1) transferee with the following limitations: the one (1) transfer shall only be from residential homeowner (original Product purchaser) to a second homeowner. After a transfer, the warranty is valid twenty (20) years from the date of the original purchase.
 
The twenty (20) year limited warranty for commercial installations cannot be transferred.
 
Registration: To activate this warranty, mail a completed registration card to Railing Now. Registration of Product must be within thirty (30) days from date of Product purchase for warranty to be valid.
 
Except as expressly set forth in this warranty, RAILING NOW HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATION, WARRANTY, PROMISE, GUARANTEE OR OTHER ASSURANCE OF ANY KIND, EXPRESS OR IMPLIED, ORAL OR WRITTEN, STATUTORY OR OTHERWISE, RELATING TO THE PRODUCT. STATE LAW WILL DETERMINE THE PERIOD OF TIME FOLLOWING THE SALE THAT YOU MAY SEEK A REMEDY UNDER THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
 
NO DISTRIBUTOR, DEALER OR OTHER PERSON IS AUTHORIZED BY RAILING NOW TO CHANGE THIS WARRANTY OR TO MAKE ANY ADDITIONAL REPRESENTATION, WARRANTY, PROMISE, GUARANTEE OR OTHER ASSURANCE ON BEHALF OF RAILING NOW RELATING TO THE PRODUCT. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY STATE TO STATE.
 
LIMITATION OF LIABILITY: THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND RAILING NOW’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. RAILING NOW’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL RAILING NOW BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY IS VALID ONLY IN THE UNITED STATES AND CANADA.
 
This warranty is effective for products purchased after January 1, 2018.
This warranty can also be found online at www.railingnow.com
In case of a warranty claim call 1-855-227-2644